At mFortune, the players are the most important part of our business and customer satisfaction is our number 1 priority! Our dedicated support team are on standby to help resolve any query you may have, immediately. We constantly explore ways to improve our service and from the moment you join mFortune, you are part of our very special mobile phone casino.
Did you know that most queries can be found in our FAQ section? Click here for FAQ. If however, you cannot find your answer, don’t hesitate to give us a call and we do our best will help.
Contact us
Telephone
0845 460 1025
Call-back support
Text HELP at 88080 and you will be called back by one of our assistants within a target of 10 minutes.
Email
support@mfortune.co.uk
FAQ
Installation
How do I download the free casino games on my phone?
mFortune games can be downloaded either from the mFortune website at www.mFortune.co.uk, or from mFortune's WAP site at http://wap.mFortune.mobi (directly from your mobile device).
There is also the option to send a SMS message containing the name of the game at 88080 then follow the link received via a SMS response.
How much do the games cost?
The games are completely FREE to download. However, you may be charged a small fee by your mobile service provider for data which will be sent to your phone. For further information, please contact your mobile service provider.
What do I do once the download is complete?
Once the download is complete, you have the mFortune Casino game of your choice ready to use on your mobile device. Choose the game from the application list and enjoy the mFortune Mobile Casino game.
Where is the downloaded game?
The location in your phone menu is dependant on your mobile device. Usually applications are saved in "Applications" or "Games" (according to the user-selection).
How is the downloaded game called?
The application name is "mFortune XXXXXX" (the blank space is for the name of the game you chose to download).
What are the mobile device requirements?
The mFortune mobile casino applications require Java enabled devices (MIDP-2, CLDC 1.0) with WAP capabilities. For detailed information regarding your device's capabilities, contact the mobile device producer's website. Check also our Compatible Devices page to make sure we support your mobile phone.
Your phone should be WAP/GPRS enabled. GPRS stands for General Packet Radio service which is an always on data service tied into existing GSM networks that are provided by a carrier network provider. When using GPRS, you are charged for data transferred (amount of data downloaded) regardless of the length of your connection. WAP stands for Wireless Application Protocol and simply means you can access the Internet from your mobile phone.
It is very likely that you already have the WAP/GPRS connection activated on your phone; if not, the provider should be able to enable GPRS on your mobile within a few hours. This is usually done by sending you an SMS which contains the GPRS settings. For more information, you can also check your mobile provider website: O2, Orange, T-Mobile, Virgin and Vodafone.
mFortune Registration
How do I register at the mFortune Casino?
During the first-time use of the mFortune Mobile Casino game, the user is requested to start a quick registration process inside the game (verifying his/her age, accepting the terms and conditions, choosing a user name and a private access code). Once the registration is done, the game resumes, and the user will not need to go through the registration process again.
What is the minimum amount of gaming credits I need to deposit?
In order to start playing, you will need to deposit any amount in your gaming credit. This limitation is for Real-Money games only.
Is it possible to play for free?
The game you downloaded is a Real Money game. In order to play for free, you can choose Play Demo in the game main-menu.
If you chose Play for Real, you can't play unless you have a positive credit in your account. Adding credit is possible in the Banking section in the game main-menu.
You can play the free version (the demo mode) as long as the application is installed on your mobile device and as long as your free credit won't become 0. You are granted a large amount of free credit each time the game starts.
How do I login to the casino?
In the main-menu of the game, select Play for Real then type the private access code or otherwise known as Personal Identification Number (PIN). The game will start.
In case of a first-time use, a short registration process will be required before going to the main-menu.
What is my password and account number?
The account number is the mobile number from which the application was downloaded (including the country code, e.g. 44XXXXXXXXXX in the United-Kingdom). The password is the four-digit number chosen by you as your PIN code during the registration process.
Why if I try to login, it does not connect?
This is due to a bad or slow connection with your mobile carrier or the wrong private code entered by the player. In case of an incorrect private code, an appropriate error message will be displayed. If it happens, try to login again by restarting the game first.
What happens if I forgot my PIN code? How can I change the PIN code?
In case you forgot your PIN code the only solution is to contact our Support Centre. You will be requested to answer few questions based on the registration details for security reasons.
If you want to change the PIN code you can use both the game menu on the phone ('Options' choice after you are logged in) or on the mFortune website ('My Account' section).
Banking
Are my money transactions and personal information secured?
mFortune Mobile Casino Server uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect your personal details and the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as requested and used by major financial institutions all over the world.
How can I deposit money into my account?
There are a few available options for you to deposit money in your account: credit/debit card, NETeller account, online cash (Ukash) or MoneyBookers account. All those options are described in the Banking section of our website.
You can deposit money in your account using the 'Banking' option in game's main menu, or on the mFortune website by accessing 'My Account-Banking' section.
How can I withdraw won amounts?
The withdraw options are: direct bank transfer, check sent via mail or withdraw directly on your credit/debit card. All those options are described in the Banking section of our website.
You can withdraw money from your account using the 'Banking' option in game's main menu, or on the mFortune website by accessing 'My Account-Banking' section.
How is age verification working when a deposit is made?
mFortune Mobile Casino maintains a strict no underage gambling policy. The main mean to verify your age is by getting confirmation from your credit card company or from some other financial institution where you have an account open.