mFortune supports the work of Gamcare, the national association for gambling care, educational resources and training to ensure that having a bet remains a positive experience for all our customers.
Deposit Limits
This facility enables customers to limit the amount of money that they are able to deposit into their account over a time period decided by the player.
To enable these settings log onto your phone then go to Responsible Gambling>Set Limits.
These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following the request.
Our Customer Care Team will be happy to provide any further information required but are unable to override limits set by customers. For more information please contact our Customer Care Team by texting the word HELP to 88080 or call 0845 460 1025.
Self Exclusion
The self-exclusion facility enables customers to close their account for a minimum period of six months.
Unless you request self-exclusion, any account that is simply "closed" can be re-opened by the customer at any time.
To use our self-exclusion option, please text the word EXCLUDE to 88080.
Or email details of your mobile phone number for the account you have registered with us (or alternatively your full name and address) to selfexclusion@mfortune.co.uk
If you require information relating to any of these facilities, please contact our Customer Care Team on 0845 460 1025 or text the word HELP to 88080.
Access to customer history
Players can gain access to all their full history of transaction by visiting www.mfortune.co.uk then select My Account. Log on by entering your mobile phone number & password.
Players can easily access a full history of transactions, withdrawals and deposits. A player’s balance is always available here.
Over 18 Only
In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. We are entitled to verify any information you give us when you open an account to ensure you are over the age of 18 and we may ask you to provide us with proof you are over 18. You will not be able to withdraw any winnings until our verification process has been satisfactorily completed. In any event, if you have failed to satisfactorily complete our age verification checks within 72 hours of your registering a relevant bank card and placing your first bet or wager, we are entitled to freeze your account, prevent you from gambling any further until you have satisfactorily completed these checks. If, upon completion of age verification, you are ultimately shown to be underage, we will return all stakes to you but are under no obligation to pay any winnings. We also reserve the right to deduct any fees that we have incurred as a result of your invalid registration.
In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. mFortune would, however, ask that to prevent potential misuse if young people have access to a computer with Internet access you keep your username and password confidential at all times.
Problem Gambling
mFortune want you to enjoy your online gambling experience and advise you to follow these guidelines:
- Please try and establish limits for purchasing, wagering and even losses before you commence gambling.
- Gambling is not advised if it interferes with your daily commitments.
- Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
- Gambling is not advised if your primary aim is to recoup your debt with your winnings.
If you would like further advice or help with responsible gambling, then please contact Gamcare, whose details are provided below:
GamCare
UK Based Helpline : 0845 6000 133
Or through their website at www.gamcare.org.uk
If you need professional software to help you limit a gambling problem please visit Gamblock website at www.gamblock.com
If you feel you may have a problem with your gambling, ask yourself the following questions:
- Do you stay away from work or college to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Have others ever criticized your gambling?
- Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
- Are you reluctant to spend "gambling money" on anything else?
- Have you lost interest in your family, friends or interests?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer "yes" to these questions, the more likely you are to have a serious gambling problem.
