MF – Generic Slots

18+. New players only. Up to 10 (20p) free spins on Super Win 7s for 10 days. Winnings paid as bonus credit. Expire 00:00 every day. Max withdrawal from free spins bonus winnings £200. Up to 200% deposit match of first deposit (Min £10). Max £100 awarded as bonus credit. 20X wagering on bonus credit. Withdrawing Unspent Qualifying Deposit will exclude the player from these promotions. T&Cs apply BeGambleAware.org

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Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £200 on mFortune if you are a UK Player and £200/ 200 euros/ $200 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Privacy Policy

This privacy policy is effective from 17^th September 2020. All previous privacy policies are cancelled and replaced with this privacy policy.

This privacy policy applies to the entire contents of this website and other websites including applications operated by In Touch Games Limited, including without limitation www.mFortune.co.uk , www.PocketWin.co.uk , www.MrSpin.co.uk , www.DrSlot.co.uk , www.Cashmo.co.uk and www.Casino2020.co.uk.

In Touch Games Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or any of our game apps, including the app launcher (regardless of where you visit it from), and tell you about your privacy rights and how the law protects you. If you do have any questions regarding the way we process your data, feel free to contact our Data Protection Officer at dpo@intouchgames.co.uk

IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY POLICY

This privacy policy aims to give you information regarding how In Touch Games Limited collects and processes your personal data through your use of the website, including any data you may provide through this website when you register an account, make a deposit, play any of our games or partake in a competition or promotion.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them.

CONTROLLER

In Touch Games Limited is the controller and responsible for your personal data (collectively referred to as “ITG”, “we”, “us” or “our” in this privacy policy).

Our Legal Department is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the Legal Department in writing using the details set out below.

CONTACT DETAILS

Our full details are: c/o Legal Department, In Touch Games Limited, Fountain House, Great Cornbow, Halesowen, B63 3BL.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender;
Contact Data includes billing address, delivery address, email address and telephone numbers;
Financial Data includes bank account, payment card details, Mobile billing and PayPal and Skrill transactions;
Transaction Data includes details about payments to and from you.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
Profile Data includes your username and password, deposit methods made by you, your interests, preferences, feedback and survey responses;
Usage Data includes information about how you use our website and games.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Due to our regulatory requirements, we will collect information about criminal convictions and offences as part of our PEP and sanction procedures. We may also refer information to the national fraud database for the purpose of crime prevention. This information is only shared for the purpose of our regulatory requirements and fraud prevention.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with gambling services). In this case, we may have to close your account you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity, contact and financial data by logging in to your account, filling in forms or by corresponding with us by post, phone, email, live chat or otherwise. This includes personal data you provide when you:
Register an account;
Contact us by telephone, email or live support facility;
Request marketing to be sent to you;
Enter a competition, promotion or survey; or
Give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

(a)analytics providers such as Google based outside the EU;

(b)search information providers based inside the EU such as:

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Fonix based inside the EU.
Identity and Contact Data from data brokers or aggregators such as GB Group based inside the EU.
Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
Fraud prevention agencies such as Cifas based inside the EU.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Enabling us to set up your account so that you can make full use of all of the features of the services, including crediting your account with funds, and playing games;
Complying with relevant regulations regarding your registration, for example, completing age verification checks;
(provided that you do not opt out of receiving marketing materials), Keeping you informed of future events, offers and promotions from us (and any other company in our group);
Setting up, operating and managing your account;
Providing any of the services which are requested of us, and for any proper purpose connected with such provision;
Verifying the accuracy of your information, including disclosure of such information to third parties (including financial institutions, age verification and credit reporting agencies);
Preparing statistics, providing analytical reports and analysis relating to the use of the services by you and other customers;
Analysing and recording your use of services and websites in order to improve our products and the way we deliver the services;
Preparing and displaying appropriate individualised marketing material and content;
Conforming to regulatory and legal requirements or complying with legal processes;
The investigation of suspected unlawful, fraudulent or other improper activity connected with the services;
The reporting of a crime or suspected crime, including money laundering, proceeds of crime or any fraud; and
Any other purpose which is necessary for the performance of our contractual obligations to you or our legal and regulatory obligations;

You have the right to withdraw consent to marketing at any time by:

Telephone live chat, via the Support Button on the Website: or
Using the unsubscribe feature in the marketing material.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified, where appropriate, what our legitimate interests are.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

- Please note the table below may be scrollable

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer and choose whether to give explicit consent or not to receiving free bonuses and exclusive offer news from ITG.	(a) Identity (b) Contact (c) Marketing and Communications	Performance of a contract with you; Processing and disclosure of your Personal Information for the purposes of sending relevant marketing material, promotions and prizes to you.
To process and deliver your transactions including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)
To enable you to partake in a prize draw, promotion, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. To remove individuals from external marketing campaigns via exemption lists.	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, customer relationships and experiences and Responsible Gambling requirements	(a) Identity (b) Contact (c) Profile (d) Usage (e) Technical (f) Usage	Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy and to ensure we comply with our Social Responsibility Requirements)
To make suggestions and recommendations to you about our new games, promotions and depositing methods that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our services and grow our business)

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services.

Before we provide services to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details and device identifiers including IP address.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services you have requested.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

CONSEQUENCES OF PROCESSING

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services you have requested, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not agreed to receive that marketing. We may also use this information to stop certain individuals receiving external promotional content.

Where you have agreed to receive such communications, ITG may contact you for marketing purposes by SMS, email or phone. These marketing messages will provide you with various information about our new games, promotions and other services.

We may also send push notifications to your mobile device in order to provide game updates, account communications, promotions or other relevant messages.

THIRD-PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any company outside the ITG group of companies for marketing purposes.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting us at any time.

COOKIES

A “cookie” is a small text file that is downloaded onto your access device when you visit a Website and that enables the website to obtain certain information from your browser which include your preferences. All Websites and game apps including the game launcher which are operated by In Touch Games use cookies and similar technologies to manage login sessions, provide personalised web pages to tailor advertising and other content to reflect your specific needs and interests. A cookie does not harm your access device nor does it contain any viruses or other malware.

Your browser also generates other information, including which language the website is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the internet via your internet service provider or your network (if you access the internet from, for example a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our website. We also use your IP address to help diagnose problems with our server, and to administer our website.

We also use cookies that obtain information about your device, these include Your IP address, device type, geo-location data and browser information. This information is used to help us identify you for fraud prevention and to detect prohibited practices that might affect your customer experience. Please note we only receive data from your access device when you are logged into your account.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Where required by law, your personal information may also be disclosed to an applicable governmental, regulatory or enforcement authority. Additionally, in circumstances where we deem it appropriate, your personal information may be disclosed to any regulatory authority which has issued any company within the Group with a gambling operator licence.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

We share your personal data within the ITG Group. This may involve transferring some of your data outside the European Economic Area (EEA).

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.

Whenever we transfer your personal data out of the EEA, we will ensure personal data has a similar degree of protection that it would have in Europe.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All data on our secure websites is encrypted using Secure Sockets Layer (“SSL”) technology. Where we have given you (or where you have chosen) a password which enables you to access your account, you are responsible for keeping this password confidential.

Any data which contains personal information which identifies you will be encrypted at all times whilst in transit over the internet. SSL is a special protocol that automatically encrypts any information sent by you on our secure pages. Our server then reads the information using a private key. This means that your information, be it debit or credit card information or any other personal details, is turned into code that can only be decoded with the private key or password.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law to maintain our compliance with AML regulations we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a period of at least five years after the relationship with the customer has ended. The date the relationship with the customer ends is the last date on which they visit or use our services.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Should you wish to make a Subject Access Request you should contact us in writing at:

Subject Access Request c/o Legal Department, In Touch Games Limited, Fountain House, Great Cornbow, Halesowen, B63 3BL.

Or via email at: dpo@intouchgames.co.uk

You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible. Under the GDPR, we may charge an administration fee for processing such requests. This administration fee is to cover the cost and time involved with gathering the relevant data and administration services such as photocopying and postage and will be no more than £10.

We may reject requests for disclosure or deletion of your information that are unreasonable or extremely impractical such as it requires a disproportionate human or technical effort or require significant changes to our processes and technology and impact our ability to provide the services.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookie Policy

INTRODUCTION

This Cookie Policy details what cookies are installed on this website. This policy is relevant to anyone browsing this website and using our services. We would recommend that all users of this website read this policy.

Please note that this cookie policy applies to users who are browsing our websites on a mobile device, including but not limited to: smartphone, tablets and any other electronic device that has the capacity to provide internet access.

CHANGES AND UPDATES TO THIS POLICY

From time to time we may amend this cookie policy to fall in line with changes in legislation, including from not limited to the General Data Protection Regulation 2016, the Privacy and Electronic Communication Regulation 2016 and the Data Protection Act 2018. We may also amend or modify this cookie policy when new functionalities or content are added to our websites.

Any updates or changes to this Cookie Policy will be mentioned below.

Last update: 31/10/2018

WHAT IS A “COOKIE”?

A “cookie” is a small text file that is downloaded onto your access device when you visit a Website and that enables the website to obtain certain information from your browser which include your preferences. All Websites and game apps including the game launcher which are operated by In Touch Games use cookies and similar technologies to manage login sessions, provide personalized web pages to tailor advertising and other content to reflect your specific needs and interests. A cookie does not harm your access device nor does it contain any viruses or other malware.

There are two main types of cookies used on website across the internet:

Persistent cookie which are stored on a user’s device from the first visit of the website
Non-persistent cookie (also known as session cookie) are only in use for the duration of the internet session. Non-persistent cookie are never stored on a user’s device

Within the above types of cookies, there are several kind of cookies as listed below:

Cookies that are “strictly necessary” for the website to work properly and offer basic browsing functionalities. Without those cookies, the website would not function properly and it would be impossible to browse it and navigate through the different section.
“Performance” cookies which collect basic information about how the website is used and which web pages are visited. Performance cookies also collect general information about the user’s device (such as IP address, browser versions etc). The data collected is anonymous and is used for analytical purposes to improve the services we provide
“Functionality” cookies which allow the websites to remember choices you make and your preferences as a logged in user
“Targeting or advertising” cookies which are used to deliver relevant adverts to specific devices for a more tailored user experience

The cookies that are used on our websites do not collect any personally identifiable information from the website usage. The technical data that is collected is used for analytical purposes. This data helps us understand how we can enhance the browsing experience by providing more suitable content to the users of the website.

All of the following cookies are currently in use on the website:

Cookie Name	Purpose	Persistent or Session
PHPSESSID	This cookie is associated with PHP. It is used by the website to store serialised state data.	Expires when the session ends
__utma	This cookie is associated with Google Analytics. It collects analytical data about the way a user browses this website. This specific cookie records the number of visits, the length of the visit and whether or not the user has previously visited this website.	Expires after 2 years
__utmv	This cookie is associated with Google Analytics. It collects analytical data about the way a user browses this website. This specific cookie is used to for user-custom variables in Google Analytics.	Expires after 2 years
__utmz	This cookie is associated with Google Analytics. It collects analytical data about the way a user browses this website. This specific cookie records where the visitor initially came from (a link, a previous page, a search engine etc…)	Expires after 1 year
Datr	This cookie is related to Facebook, its purposes is to understand what web session accessed the social media network	Expires after 2 years
Fr	This cookie is related to Facebook, its purposes is to allocate an encrypted browser ID and Facebook ID for advertisement purposes	Expires after 3 months
sb	This cookie is related to Facebook, its purposes is to improve friends suggestion with the social network platform	Expires after 2 years
__cfduid	This cookie is related to Cloudflare (website cyber security solutions provider)	Expires after 1 year
_ga	Performance cookie used for website analytics. This cookie is associated with Google Universal Analytics	Expires after 2 years
_gat	Performance cookie used for website analytics. This cookie is associated with Google Universal Analytics	Expires at the end of the session
_gid	Performance cookie used for website analytics. This cookie is associated with Google Universal Analytics	Expires after 24 hours
mfortune-banner-crm	This cookie is used to keep track of the users that have clicked on the referral banner.	Expires after 1 year
vid	This cookie is a first party cookie. It allows us to keep track of the logged in entity using the website	Expires after 1 year

WHAT INFORMATION IS GATHERED?

The data gathered revolves around the way the users interact with the website during their visit. This includes: what pages and sections of the website are visited, what links are being clicked on, how many users are currently logged in, whether or not content is being shared on social media. As mentioned previously, this data is purely technical and it does not allow us to identify an individual.

This website uses an analytical tool that is provided by Google Analytics. We would recommend that you read Google’s privacy policy. Please refer to the following links for more information with regards to the way Google processes your data: https://policies.google.com/privacy

CONSENT FOR COOKIES

Any strictly necessary cookies that are in use on this website will not give the ability to opt-out. If you wish to opt-out of third party cookies, please refer to the following section. A pop up banner will appear on your first visit of this website to inform you about cookies and prompt you whether or not you agree. If you do not agree with cookies, please refer to the following sections.

HOW TO OPT OUT?

To opt out of Google Analytics cookies, visit the following link. All the information required to opt out of Google Analytics are detailed: http://tools.google.com/dlpage/gaoptout

HOW TO DELETE THE COOKIES THAT ARE STORED ON YOUR MACHINE?

If you want to delete the cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can also access them through your internet browser.

ADDITIONAL INFORMATION ABOUT COOKIES

Please refer to the ICO’s following page for more information about cookie policies: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

Please refer to the following page for general information about cookies and guidance on how to delete cookies that are stored on your machine: https://www.aboutcookies.org/

Please refer to the following page for more information about Google Analytics: https://www.google.com/analytics/#?modal_active=none

IN TOUCH GAMES LIMITED

MFORTUNE TERMS AND CONDITIONS

These general terms and conditions ("Terms and Conditions") are effective from 18th March 2020. All previous terms and conditions are cancelled and replaced with these Terms and Conditions.

Significant Conditions:

We operate a fixed fee of £3 for any individual withdrawal under £10. Please see section 8 for more details.
Any money deposited by you will go into your Cashable Credit Account. Any amounts you win will go into your Cashable Credit Account. You may withdraw amounts from your Cashable Credit Account, subject to the fixed fee of £3 for any individual withdrawal under £10.
Any bonuses you are entitled to will go into your Bonus Credit Account. You may not withdraw from your Bonus Credit Account.
Any bonuses awarded to you (including winnings from promotional free spins) have a 20 x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.
Stakes from your Account will be made in this order:
- free spins (if any);
- any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
- any amounts in your Cashable Credit Account which comprise of winnings from deposits
- any deposited amounts in your Cashable Credit Account; and
- any bonus amounts in your Bonus Credit Account.
Other important terms and conditions are displayed in bold type.

Section 1: Definitions

In these Terms and Conditions the following definitions have the following meanings:

"bet / wager / stake" – any amount risked by the Player on any game.

"Account" – a player account created by you using your personal details to enable you to play any of our games.

"Bonus Credit Wagering Requirement" - the number of times bonus credit must be wagered before winnings from the bonuses can be withdrawn. Any bonuses awarded to you (including winnings from promotional free spins) have a 20 x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.

"Bonus Credit Wagering Requirement Balance" - the progress made through the Bonus Credit Wagering Requirement expressed in financial terms.

"Software" – the software licensed by or to us, including any program or data file or any other content derived there from, that is required to be downloaded, accessed or otherwise utilised by you from the Website or your mobile device enabling you to use our betting and gaming products.

"you" – the user of our betting and gaming products; also referred to as the "Player".

"us/we/ours" – In Touch Games Ltd (company number 04629082) and with its registered office at Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL. In Touch Games Ltd is licensed and regulated by the British Gambling Commission (Licence number 000-002091-R-104264-029).

"Website" – www.mfortune.co.uk.

Section 2: Introduction

We offer a variety of slot machine, casino and bingo games ("betting and gaming products"). These Terms and Conditions apply to all of our mFortune betting and gaming products. Please read these Terms and Conditions carefully. If you do not accept these Terms and Conditions in full, you should not use our betting and gaming products on the Website or via mobile devices or tablets, including downloadable applications to a mobile.
By opening an Account, playing any game or making any deposit on one of our betting and gaming products, you accept and agree to be bound by these Terms and Conditions, along with the rules which apply to the applicable products available (the "Rules") and our Privacy Policy.
You should not play our games, open, use or reuse an Account, enter the Website or an application, nor accept any prize or winnings if you do not agree to be bound by these Terms and Conditions, or any such Rules as may be amended from time to time.
We will only use your personal information in accordance with our Privacy Policy and we reserve the right to amend the terms of such at any time.
If you don't understand any of these Terms and Conditions and would like to discuss these with us, please contact us by:
1. telephone on 01384 884468 or request a free call-back by texting SUPPORT to 85777; or
2. live chat, via the Support Button on the Website.
For your protection and for training purposes, any telephone calls and live chat transcripts with us are recorded and monitored and may be used as evidence in any dispute.

Section 3: Changes to these Terms and Conditions

We reserve the right to withdraw our betting and gaming products, at any time, and will not be liable to you as a result of any such action.
We may at our sole discretion, make changes to these Terms and Conditions, our Rules and/or our Privacy Policy at any time. However before any material changes come into effect, we will provide you with reasonable advance notice. If you do not wish to accept these changes, you may close your Account and/or stop using our betting and gaming products.

Section 4: Opening an Account

In order to use our betting and gaming products, you will need to create an Account on our Website. You are entitled to open and keep only one Account with us.
You can use our betting and gaming products only if you are of the legal age, as determined by the law of the country in which you live.
You cannot use our betting and gaming products if you are under 18 years of age, in any circumstances. If you are under 18 years of age, you will be guilty of a criminal offence in the UK. We will not open an Account unless we believe, acting reasonably, that you are aged 18 years or over. It is illegal in the UK for anyone to facilitate gambling for anyone aged less than 18 years of age.
We are entitled to verify any information you give us when you open an Account to ensure you are aged 18 years or over and to verify your identity to ensure that the information you have provided is true, complete and accurate. We may supply the information you have given us to authorised credit reference and data aggregator agencies to confirm your Name, Address and Date of Birth. They will check any details we disclose to them against relevant databases (public or private) to which they have access, and will keep a record of that check. We may carry out secondary verification checks in any circumstances which give rise to suspicion that you may be underage, to verify the accuracy and completeness of the information provided and/or to establish source of funds.
In addition to third party verification checks, we may carry out manual checks to confirm your address and identity. We may ask you to submit a copy of your documents, such as a valid Passport or Driving Licence to prove your identity and a proof of your address such as a copy of a recent utility bill.
You agree that we may, in accordance with our Privacy Policy, process, use, record and disclose personal information which you provide in connection with your registration for an Account and that such personal data may be recorded by us or any credit reference or data aggregator agency.
You will not be able to deposit, play (including the use of bonuses or free to play games) or withdraw any winnings from your Account until our identity verification process has been satisfactorily completed.
You may not use our betting and gaming products for any commercial use, or on behalf of another person. Any use of our betting and gaming products by you must be for your private purposes only.
Further information about our responsible gambling policies and procedures can be found on our responsible gambling website page. If you have any comments or queries in respect of this, please do not hesitate to contact us.
We take our regulatory responsibilities very seriously. As a responsible gambling operator, we take all necessary steps to ensure that our Players are protected, as well as ensuring that our business operates in a responsible and legal manner. Every precaution is made to protect and advise our Players of the potential for gambling related harm, as well as ensuring the legitimacy of our Players.
No officer, director, employee, consultant or agent of ours or any of our group companies, suppliers, vendors or software developers is permitted to use our betting and gaming products directly or indirectly, for personal use and enjoyment. This restriction also applies to relatives of such persons and for this purpose a "relative" includes, without limitation, any spouse, partner, parent, child, step-child or sibling. If we determine in our sole discretion that such use has taken place it will not be possible for any winnings to be withdrawn from any such use and it may be appropriated to take disciplinary action against those involved.

Section 5: Deposits

Any money deposited by you will go into your Cashable Credit Account. You may withdraw any funds from your Cashable Credit Account at any time via usual withdrawal methods.
A fixed fee of £3 will be payable for any individual withdrawal (including Unspent Deposit and/or funds from your Cashable Credit Account) under £10.
You may make a deposit by debit card and Paysafe Card. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is closed in these circumstances.
We may at any time offset any positive balance in your Cashable Credit Account against any amounts owed by you to us including, but not limited to, any fraudulent chargebacks and any bad debts related to your non-payment of your mobile phone bill.
There is no maximum deposit amount unless you are using your mobile phone account, in which case your mobile phone carrier may impose daily/monthly limits on how much you are entitled to deposit by phone in any 24 hour period.
The minimum deposit to play our betting and gaming products is £3 by mobile phone or £5 by debit card, and all other available methods.

Section 6: Valid Stakes, Bets or Wagers

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility.
Winnings which are generated from promotional free spins will go into your Bonus Credit Account.
When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance.
Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing.
It is your responsibility to check that the bet instructions you have submitted are correct before committing to play.
Winnings from deposits will go into your Cashable Credit Account.
All bonuses (including winnings from promotional free spins) will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account.
Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account.
If your Bonus Credit Account Balance is £0, you should contact us to remove any remaining wagering requirements from your account. You can contact our Customer Support team on 01384 884468.
In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be reduced by the same percentage that you have withdrawn from your Cashable Credit. By way of example only: you have made a first deposit of £10, credited to your Cashable Credit account, and received a first deposit match bonus of £10, credited to your Bonus Credit account; your Bonus Credit Wagering Requirement Balance is £200 (i.e. 20 x bonus of £10); you play through your £10 deposit once on a slots game and win £50. Your Bonus Credit Wagering Requirement Balance is unchanged (as you have not yet staked any Bonus Credit); you are free to withdraw the £50 winnings, stored in your Cashable Credit account, but you choose to only withdraw £25 (i.e. 50%); as your Bonus Credit Wagering Requirement Balance is not yet £0, you will forfeit 50% of your Bonus Credit (reducing it to £5) and your Bonus Credit Wagering Requirement Balance will be reduced by 50% (reducing it to £100).
In the event that you carry out a reversal to a Cashable Credit withdrawal (i.e. make a request to withdraw available Cashable Credit which you then reverse in order to continue staking those funds), we will proportionally reverse any reductions to your Bonus Credit and Bonus Credit Wagering Requirement Balance. By way of example only, continuing from the example above: you decide to reverse your requested withdrawal of £25; your Cashable Credit will increase to £50 (being your reverse withdrawal of £25 plus the £25 balance in your Cashable Credit account); your Bonus Credit will increase to £10 and your Bonus Credit Wagering Requirement Balance will increase to £200.
In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £10, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £200 (i.e. 20 x bonus of £10); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £195; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.
When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:-

Betting and Gaming product	%
Slots	100
Bingo	500
Roulette	10
Blackjack	10
Poker	10

When playing with Bonus Credit winnings from Casino games, the wagering contribution taken from the remaining bonus wagering will be the contribution % of the Casino game that the winnings came from, regardless of which game in being played. For example, if you win £10 on Roulette, then play with that £10 in a Slots game, the wagering contribution for the slots play will be 10% (the Casino game Wagering Contribution).

Stakes from your Account will be made in this order:
1. free spins (if any);
2. any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
3. any amounts in your Cashable Credit Account which comprise of winnings from deposits;
4. any deposited amounts in your Cashable Credit Account; and
5. any bonus amounts in your Bonus Credit Account.
By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.
In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player's Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.
All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.
Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement and specific game stake contribution % as stated in Section 6 Term 38. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.
You will receive regular updates advising you of bonuses received.
From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.
If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £200 on mFortune if you are a UK Player and £200/ 200 euros/ $200 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Section 7b: Abuse of Bonuses

We reserve the right to close your Account or remove your bonus facility if you are abusing our bonus promotions. Examples of abuse include, but are not limited to:
1. evidence of a series of bets being placed by a Player, or a group of Players, which, due to a deposit bonus or other promotional offer, results in guaranteed wins;
2. evidence of collusion between Players in connection with our casino games;
3. abuse of the Refer a Friend Bonus by, for example, creating duplicate accounts or purchasing a mobile phone database and using those phone numbers to create accounts; and/or
4. the same Player opening more than one Account with us in order to benefit from New Player or other bonuses.
Subject to Section 9 below, if your Account is closed due to abuse of bonus promotions, you may lose any amounts deposited and may not be entitled to withdraw any amounts from your Account.

Section 7c: New Player No Deposit Bonus

If you are a new player, upon registration and passing our verification procedures you will be directed to our new player registration bonus. This bonus is time limited and will only be available to you for 7 days from registration. Existing registered players do not qualify.
Upon completion of the bonus, you have the chance to win up to £10 bonus credit.
Where a prize of monetary value is awarded, that value will be credited to your bonus credit account.
Any Bonus Credit will be subject to the 20x Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.
The maximum prize available is £10 bonus credit. This Welcome Bonus offer may only be redeemed once per account.

Section 7d: Introductory Free Spins

If you are a new Player, upon registration and passing our verification procedures, you will be given the chance to win up to 100 deposit activated free spins.
The bonus is time limited and will only be available to you for 30 days following registration.
Once you have made your first deposit of at least £10, you will be eligible to receive up to 100 Deposit Activated Free Spins on a slots game of our choosing. These Deposit Activated Free Spins will be released to you up to 10 a day for 10 consecutive days.
The exact of amount of free spins received will be decided via a feature game
If not used, each set of up to 10 Deposit Activated Free Spins will expire at 23:59 on the day they are credited.
If a withdrawal is requested during the 10-day period then you will not continue to receive free spins for the remainder of the 10-day period.
If, whilst using free spins, additional free spins are won as a prize, the prize free spins will expire at the same time as the free spins from which they were won.
Winnings from promotional free spins will be added to your Bonus Credit and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7e: First Deposit Match Bonus

If you are a new player, you may receive an up to 200% First Deposit Match Bonus. Any Deposit Match Bonus awarded will be automatically credited to your Bonus Credit Account within 10 minutes of the receipt of your first deposit. The exact amount of deposit match bonus will be decided via a feature game.
The bonus is time limited and will only be available to you for 30 days following registration.
To qualify for the First Deposit Match Bonus, your first deposit must be £10 or over
The maximum Deposit Match Bonus available is £100
Deposit Match Bonuses will be subject to the 20x Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.
This Welcome Bonus offer may only be redeemed once per account

Section 7f: Locked Free Spins

We may occasionally issue free spin bonuses (e.g. a new game offer) which are locked to a game or a selection of games for you to choose from. The bet amount and number of win lines for Locked Free Spins will vary from time to time and will be specified in the promotion.
The Locked Free Spins Bonuses may be time limited and, if not used in the time period specified in the promotion, will disappear from your Account. If, whilst using Locked Free Spins, additional free spins are won as a prize, the prize free spins will expire at the same time as the Locked Free Spins from which they were won.
Winnings from Locked Free Spins (and prize free spins) will be added to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 7g: Refer a Friend Bonus

A Refer a Friend Bonus may be available to you. Players who refer a friend will receive a bonus of £5 following a successful verification of the referred friend plus the value of 50% of their friend’s first deposit. The 50% of the friend’s first deposit is subject to a maximum of £100. The 50% will be given once the referred friend has played through their first deposit.
The friend must be referred by using the ‘Refer a Friend’ option from the game menu. If they are not already registered with us, we will send them a text message with a time limited activation link. Your friend must respond to this activation link, register with us within 7 days of receipt and must have satisfied our verification processes before the bonuses are applied. The referrer must activate their bonus within 7 days of the referred friend creating an account.
Refer a Friend Bonuses will be credited to your Bonus Credit account and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7h: Bingo Loyalty Bonus

You will automatically be enrolled into our Bingo Loyalty Scheme when you use your Account to play Bingo. You will be awarded 2 Loyalty Points for every £1 staked in Bingo.
The value of gifts redeemed from the Loyalty Shop will be equivalent to no more than three times the value of deposits on your Account during the previous calendar month. When no deposits have been made, claims from the Loyalty Shop will be limited to a maximum value of £10. Non-monetary gifts will be valued at market rate value.
When a Player has placed more than 90% of their total stakes in Bingo, Loyalty Points earned (and Loyalty Shop claims) will be limited to three times the value of lifetime deposits on the Player's Account. We reserve the right to void any Loyalty Points in excess of this amount.

Section 7i: Game of the Month Bonus

We may offer Game of the Month bonuses from time to time either in the form of Locked Free Spins or bonus credit with a monetary value. The amount of Locked Free Spins or Bonus Credit will be stated in the relevant game download promotion. Game of the Month Bonuses will be credited to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement.
The Game of the Month bonus will expire 24 hours after the Game of the Month has been downloaded.
Winnings from Game of the Month Bonus Credit will be paid into your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 8: Withdrawals

You may withdraw any funds from your Cashable Credit account at any time, methods include Bank Transfer, Debit Cards and PayPal.
You will be charged a fixed fee of £3 for any individual withdrawal (including Unspent Deposit and/or funds from your Cashable Credit Account) under £10.
If you have not made a deposit, there is a minimum withdrawal amount of £30 for UK players and €50 for Non-UK players.
If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £200 on Mfortune if you are a UK Player and £200/ 200 euros/ $200 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.
We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of "suspicious activity" (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.
We may ask you to provide other information, such as proof of payment of a phone bill, before we make a withdrawal payment.
We aim to process withdrawals for depositing customers within one working day (being Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing customers will take 3 working days. Where we require source of funds, proof of payment of phone bill or any other documentation, withdrawals will be delayed pending receipt of such documents.

Section 9: Closing and Suspending Accounts

Our Rights to Close and Suspend Your Account

We reserve the right to close or suspend an Account in any of the following circumstances:
1. If the Player has more than one active Account;
2. If the mobile phone account registered on an Account is not active, is suspended or is disabled by the relevant mobile network;
3. If the name registered to an Account does not match the name on the Payment card(s) used to make deposits into the Account;
4. If the name on the Account does not match the name on the phone bill or any other depositing method used to make deposits into the Account;
5. If the Player deliberately provides incorrect or misleading registration information;
6. If the Players identity (Name, Address and Date of Birth) cannot be verified.
7. If the Player is not of legal age in their jurisdiction or in any event is under 18;
8. If the Player resides in a jurisdiction where placing bets on our betting and gaming products is prohibited by law;
9. If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his/her Account;
10. If the Player is found to have cheated or if it is determined by us that he/she has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to manipulated the Software or game to their benefit;
11. Where we have evidence of suspected abuse of a bonus promotion (in accordance with clause 49 above);
12. Where we have requested additional information relating to identification or proof of payment of a phone bill or source of funds/wealth and the Player has failed to provide such information your account will be suspended.
13. If the Player is a Politically Exposed Person;
14. Where we are legally obliged to do so; and/or
15. Where we reasonably suspect "suspicious activity" (see Section 12 below).
In most cases, Account closure will result in the balance being removed from both your Bonus Credit Account and your Cashable Credit Account 6 months following the date of Account closure. During this 6 month period, you may be entitled to reclaim credit in your Cashable Credit Account by contacting our Customer Support Team on 01384 884468 and/or making a Complaint (see Section 17).
In circumstances where you have not accessed your Account for a period of 12 months, your Account will be suspended. If there is credit in your Cashable Credit Account, we will use reasonable endeavours to contact you to notify you of the steps you would need to take to withdraw any credit from your Cashable Account Credit and of any charges which may be applied to your account if your account remains inactive (see Section 9b: Dormant Accounts for more detail).
If you have failed to verify your identity, age and/or payment of your phone bill and a period of 12 months has lapsed since the later of our last attempt to contact you, or your last attempt to provide us with the relevant information and/or documentation and there is credit in your Cashable Credit Account, charges may be applied to your account if your account if you fail to provide the required information/and or document and your account remains dormant (see Section 9b: Dormant Accounts for more details).
You have the right to close your Account at any time. You should indicate your desire to close your Account by following the instructions in the Support section of the website. Please see Section 11 for closures for self-exclusion reasons.

Section 9b: Dormant Accounts

We will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 12 months, in accordance with the following procedure. When this time has elapsed, an account will be considered “dormant”.
An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it:
1. a successful deposit;
2. a valid wager
3. participation in any game, poker or bingo product
If a dormant account has an account balance of zero, this account will be closed and no fees shall apply.
When an account is considered dormant, and has a positive balance, we will take reasonable steps to notify you, using the details provided on your account
The Administration Fee will begin to be deducted from the account after a minimum of 30 days from the date that we tried to contact you.
The Administration Fee will be £3 (or currency equivalent) or 5% of the balance, whichever is higher.
The Administration Fee will show in your account transactions as “Account Administration Fee”
The Administration fee will continue to be deducted on a monthly basis until:
1. The account balance reaches zero, or
2. The account has been "reactivated”
An account can be “reactivated” by:
1. A Successful transaction (withdrawal or deposit)
2. A valid wager
You can request a refund of any Administration Fees by contacting our Customer Service department by telephone on 01384 884468 or request a free call-back by texting SUPPORT to 85777. We will consider requests on a case-by-case basis.

Section 10: Security

All Accounts are linked to a mobile phone number. We adopt the same stance as all network providers in relation to the security of mobile devices. It is your responsibility to ensure that the device is password protected to prevent its unauthorised use. We will not be liable for any loss you suffer as a result of your mobile device not being properly protected.
We allow access to our betting and gaming products only through secured networks using encryption of the Player’s username and password. You cannot play our betting and gaming products without passing our Player security login.
You must keep your username and password confidential and should not disclose them to anybody. You may not use anyone else’s username and password. You shall be responsible for all transactions conducted in relation to your Account using your password. Every person who identifies him/herself by entering your correct username and password is assumed by us to be you and all transactions where the username and password have been entered correctly will be regarded as valid. To the extent permitted by law, we will not be liable for any loss you suffer as a result of unauthorised use or misuse of your login details.
We reserve the right to ask you to provide us with additional documents as part of our Enhanced Due Diligence process such as proof of the payment method used and source of wealth. We may also request further proof of identification relating to the details you have used to register your Account. Any such additional identification will be kept confidential. We further reserve the right to disclose your details, under certain circumstances such as those required by law. Further details on our identity verification procedure can be found in Section 4.
We are required by our Gambling Commission licence to inform you about what happens to funds we hold on account for you, and the extent to which these funds are protected in the event of our insolvency (for further information please see the Gambling Commission website). We have taken steps to protect you by maintaining all Player funds in a separate Natwest bank account. The balance of this account always exceeds the total of our current customer balances. Whilst these funds are completely separate from our funds, and Natwest Bank is not entitled to combine this account with any other account held in our name or to exercise any right of set-off, they are not necessarily protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of Player funds at the basic segregation level.
You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of our betting and gaming products and shall not use any software-assisted methods or techniques or hardware devices for your participation in the same. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account.

Section 11: Responsible Gambling

In the interests of promoting responsible gambling, we provide a voluntary self-exclusion option. At your request to self-exclude, we will lock your Account, which will prevent you from having access for at least 6 months. You may opt to extend the self-exclusion for a period of 5 years or more.
Once the self-exclusion is in place, you will not be able to access your Account, place bets or make deposits and all marketing material will cease. We will return any available winnings and the balance of any deposits from the Cashable Credit Account. Furthermore, when you self-exclude with us you agree to be automatically self-excluded from all In Touch Games Limited brands (mFortune, PocketWin, Mr Spin, Dr Slot and Cashmo). Any accounts which are locked due to the self-exclusion cannot be unlocked during the agreed self-exclusion period. When the self-exclusion period has elapsed, the self-exclusion will remain in place for a minimum of 7 years, unless you take positive action to gamble again.
In requesting to be self-excluded, you agree to provide full and accurate personal details, now and in the future, so your access/use of our betting and gaming products can be restricted. If you do choose to self-exclude, we will use all reasonable endeavours to ensure that we comply with your self-exclusion. However in agreeing to self-exclude, you accept that you have a parallel responsibility or liability for any subsequent losses, howsoever caused, that you may suffer or incur by seeking to circumvent the self-exclusion agreed.
You may reactivate your Account at the end of the self-exclusion period by contacting the Customer Support Team on 01384 884468. Re-registering an Account is not sufficient. Upon any request to unlock an Account after the self-exclusion period has passed, a 24 (Twenty Four) hour cooling off period will be applied before you will be able to log into your account. See our Responsible Gambling section for more details.
As part of this process, we also recommend that you self-exclude from all other operators at your earliest opportunity and remove any gambling applications from your mobile device/tablet. See our Responsible Gambling section for contact details of help and advice.
When setting up your Account, or at any time thereafter, you may also choose to set a limit on the amount you may deposit or stake within a specified period of time or on the amount of time you wish to play in one session. For more information please refer to the our Responsible Gambling section of our Website or contact our Customer Support Team by texting the word SUPPORT to 85777 or call 01384 884468.

Section 12: Suspicious Activity

We are required by law to address suspected money laundering and fraudulent transactions or activity that may take place through our business. In order for us to prevent this illegal activity, we have a number of policies and procedures in place that bring ‘suspicious activity’ to our attention so that we may deal with this in a legally compliant manner.
Strict money laundering rules and regulations require us to report suspicious activity to the relevant authorities if we know, suspect or have reason to suspect that any of your transactions, among other actions:
1. involve funds derived from illegal activities;
2. are intended to conceal funds from illegal activities; or
3. involve the use of our betting and gaming products to facilitate criminal activity.
For the purpose of this Section 12, "suspicious activity" shall refer to where we have reasonable grounds to believe that you have placed a bet or a number of bets in suspicious circumstances or in contravention of these Terms and Conditions. Suspicious circumstances include but are not limited to:
1. where there is a disproportionate frequency and/or highly unusual pattern of play (by comparison with normal betting patterns) placed over a short period of time;
2. where we have reason to believe that you are acting with others to abuse the Software, games or promotions, or otherwise acting in contravention of these Terms and Conditions;
3. where we have reason to believe that you are misusing the mobile billing facility, including without limitation where you deposit funds via phone bill and subsequently do not pay your phone bill;
4. where the credit or debit card or other payment method or bank account linked to your Account is in a name other than your own; or
5. where there is a disproportionate frequency and/or unusual pattern of deposits in your Account.
In the case of any suspicious activity, we may, at our sole discretion, depending on the situation:
1. request reasonable further information from you to investigate whether the bet(s) constitute(s) suspicious betting;
2. suspend your Account and withhold payment of any withdrawals until we have receipt of satisfactory evidence (in our reasonable opinion) from you for us to determine that the deposits are in your name, that play is not fraudulent or any other purpose connected to our concerns of “suspicious activity”. For example, but without limitation, where we suspect that you have deposited funds via a mobile phone account which is not in your name or you are in default of settlement of your mobile phone bill, we may ask you to provide reasonable evidence that the mobile phone account is yours and that you have settled the mobile phone bill that you used to deposit funds before you can withdraw any winnings;
3. collect and process any information in connection with your patterns of play, personal data, depositing of funds and any other related information and conduct inquiries that will help us to investigate any suspected breach of these Terms and Conditions and (where appropriate) share that information with relevant external agencies e.g. the National Crime Agency; and/or
4. void or refuse all or any part of any bet, suspend your Account or withhold payment of any amounts (or any parts thereof), for a period of time that may reasonably be required (for example, pending any investigations by our Internal Security Team, a gambling regulator, a law enforcement authority or any other third party with jurisdiction).
We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to any of the activities contemplated in this Section 12. This right is without prejudice to any other rights (including common law rights) that we may have against you, whether under these Terms and Conditions or otherwise.
We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of collusive or other behaviour in breach of this Section 12.

Section 13: Network Operator and Other Charges

When you play our games, download the Software, place bets, communicate with us or otherwise use our Website or applications, you are using data. Please check that your data usage plan carefully, as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad.
You are solely responsible for any connection, or other charges levied by your network operator when you play our games, download the Software, place bets, communicate with us or otherwise use our betting and gaming products.

Section 14: Random Number Generator (RNG)

The Random Number Generator (RNG) used by us has been audited and verified by an independent laboratory approved by the Gambling Commission.
You acknowledge that our RNG will determine the outcome of our betting and gaming products and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the gaming activity
We reserve the right to void any withdrawals and clear any credit in your Cashable Credit and/or Bonus Credit Account resulting from any obvious error or mistake or any technical fault (including, but not limited to, incorrect game pay-outs) with any of our betting and gaming products.

Section 15: Non-Cash Prizes and Gifts

From time to time, we offer the opportunity for our Players to win non-cash prizes and gifts.
All prizes must be claimed within 28 days of winning and it is the responsibility of the winner to claim their prize.
We reserve the right to dispose of an unclaimed prize at the end of the 28 day period.
If the specified prize is unavailable due to unforeseen circumstances, we may substitute another prize of similar or equal value.
We hold no responsibility for the management or set up of any insurance cover or warranty of any non-cash prizes or gifts awarded.
Delivery of a prize or gift is your responsibility. This includes being present at the agreed delivery address when the parcel is delivered, providing a signature if required, and if necessary, collecting from a courier’s office or sorting office if delivery to the specified delivery address is unsuccessful.
We hold no responsibility for any injury caused by or using our non-cash prizes of gifts.

Section 16: Licence to Use Software

We hereby grant to you a personal, non-exclusive, non-transferable right to use the Software, to allow you to use our betting and gaming products, in accordance with the following provisions of this Section 16.
You are not permitted to: a) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms and Conditions), your licence to use the Software or make or distribute copies of the Software; b) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software; c) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, with robots and similar devices) with our betting and gaming products or attempt to make any changes to the Software and/or any features or components thereof.
You do not own the Software. We own the Software and it is our exclusive property. Your use of the Software does not give you ownership of any intellectual property rights in the Software.
When we supply the Software to you:
1. we will use reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
2. we do not promise that it is compatible with any third party software or equipment except where we have explicitly said so on our Website; and
3. you acknowledge that there may be minor errors or bugs in it.

Section 17: Complaints

A complaint may relate to any issue or concern you have about our products or services.
If you have a query or wish to raise a dispute or complaint regarding our products or services, you should contact our Customer Support Team on 01384 884468 or via the "Support" section of our Website.
If, having spoken to a member of the Customer Support Team, your query or complaint is not resolved, you may request that this is escalated to a manager or supervisor. They will look into your issue and will aim to call you back within 24 hours with a resolution. If you are still not satisfied, you may enter our formal [link page="complaints-procedure"]Complaints Procedure[/link] (see below) and your complaint will be dealt with as quickly as possible.

Our Complaints Procedure

Please address all correspondence in writing by email to complaints@mfortune.co.uk, by fax to +44 (0) 1384 884468, or by post to Complaints Team, In Touch Games Ltd, Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL, England.
All correspondence must include your full name and mobile phone number.
We request you make any complaint as soon as possible (within 6 Months of the event occurring to which the complaint relates). This will allow us the best opportunity to resolve your complaint.
In relation to all complaints or disputes, we record all telephone and email communications. In the event of a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive.
We request that you keep the details of any complaint or dispute you have with us confidential while we seek a resolution.
We will deal with your issue as quickly as we reasonably can. Where necessary, we may request appropriate evidence from you for the purposes of settling your issue.
If your issue is not resolved to your satisfaction by the use of our Complaints Procedure, you may refer the matter to an independent adjudicator. In Touch Games Ltd is registered with the Independent Betting Adjudication Service (IBAS) whose contact details are 020 7347 5883 or https://ibas-uk.com/contact-ibas/. Note that IBAS will not consider complaints until our internal procedure has been completed
In addition, there is a secondary process that you may wish to follow if you are not satisfied with a resolution achieved by following our complaints procedure. This is called the Online Dispute Resolution (ODR) Platform. The ODR Platform is a European initiative which aims to aid the resolution of disputes between consumers and businesses. The Platform will allow consumers to file complaints and will then work with both parties to facilitate a resolution via an alternative dispute resolution service. Click here to visit their website.

Section 18: General Provisions

In relation to any prize and/or winnings, we may contact you to request your consent to use your name and image for advertising and promotional purposes. If you decide not to grant your consent, this shall not in any way affect your right to claim your prize and/or winnings.
These Terms and Conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
We reserve the right to assign, or pledge these Terms and Conditions, in whole or in part, to any person, company or legal entity, provided we give you reasonable notice. Any such assignment or pledge will not in any way prejudice your rights under these Terms and Conditions or reduce or alter the obligations we have under these Terms and Conditions.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for losses that:
1. were not foreseeable to you and us; or
2. that were not caused by any breach on our part
3. business losses; and
4. losses to non-consumers.
If you want to take court proceedings, the courts of England & Wales will have non-exclusive jurisdiction in relation to these Terms and Conditions.
These Terms and Conditions are subject to the laws of England and Wales.
The English language version of these Terms and Conditions will prevail over any other language version issued by us.
The illegality, invalidity or enforceability of any part of these Terms and Conditions will not affect the legality, validity or enforceability of the remainder.
No one other than a party to these Terms and Conditions has any right to enforce any term of these Terms and Conditions.

Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

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Privacy Policy

IMPORTANT INFORMATION AND WHO WE ARE

THE DATA WE COLLECT ABOUT YOU

HOW IS YOUR PERSONAL DATA COLLECTED?

HOW WE USE YOUR PERSONAL DATA

DISCLOSURES OF YOUR PERSONAL DATA

INTERNATIONAL TRANSFERS

DATA SECURITY

DATA RETENTION

YOUR LEGAL RIGHTS

Cookie Policy

Section 1: Definitions

Section 2: Introduction

Section 3: Changes to these Terms and Conditions

Section 4: Opening an Account

Section 5: Deposits

Section 6: Valid Stakes, Bets or Wagers

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

Section 7b: Abuse of Bonuses

Section 7c: New Player No Deposit Bonus

Section 7d: Introductory Free Spins

Section 7e: First Deposit Match Bonus

Section 7f: Locked Free Spins

Section 7g: Refer a Friend Bonus

Section 7h: Bingo Loyalty Bonus

Section 7i: Game of the Month Bonus

Section 8: Withdrawals

Section 9: Closing and Suspending Accounts

Section 9b: Dormant Accounts

Section 10: Security

Section 11: Responsible Gambling

Section 12: Suspicious Activity

Section 13: Network Operator and Other Charges

Section 14: Random Number Generator (RNG)

Section 15: Non-Cash Prizes and Gifts

Section 16: Licence to Use Software

Section 17: Complaints

Our Complaints Procedure

Section 18: General Provisions