Help

Welcome to mFortune customer support - UK based.
Open 24 / 7, 365 days a year & We are Here to Help.

Please make sure you’ve read our FAQ page first to see if we can answer your query instantly.

Telephone

01384880842

For an immediate response, give us a call...

Call back Support

Call us on 01384 880842. To request a free callback, text HELP to 85777.

For an immediate response, give us a call...

Live CHAT

Opening Times

24 / 7.
365 days a year.

Email Support

support@mfortune.co.uk

If you'd like to contact us for free, you can use our email address. We usually respond within 24 hours. Please include your mobile number to help speed up the process.

Complaints Procedure

For more information see our complaints procedure.

Can I play mFortune games online?
Yes, mFortune games are now available online. Simply register as a new player (username and password) and you get £5 totally free. Existing player? Simply login to your account and you can play online. T&Cs apply.
Are the online games the same as the mobile games?
Yes! They are exactly the same games just on a different device (Android, iOS etc). You can now play your favourite games on a variety of devices.
How do I play on multiple devices (phone, online, iPad)?
Simply create an account and login to the games on the device you wish to play on. It’s never been so easy.
How much do the games cost?
The games are completely FREE to play online. If you download to your phone, you may be charged a small fee depending on your service provider for data which will be sent to your phone. If you are unsure about charges, we recommend connecting to the internet through Wi-Fi or contacting your service provider.
How do I register at the mFortune Casino?
You can play for free without registration; however, to play for real money you will need to register an account. You can do this online through the Register option or just open any mFortune mobile/tablet game, go to the main menu, click register, and follow the simple steps to verify your details. Once the registration is complete you will get a free £5 bonus! T&Cs apply.
What is the minimum I can deposit?
A minimum of £3 is required, which can be deposited through the ‘Pay by Phone Bill’ option.
Is it possible to play online for free?
YES! All mFortune games are available to play for fun. In order to play for free, select ‘Demo Mode’ in the game main menu.
What is my password and account number?
The account number is the mobile number registered on the account (including the country code, e.g. 447888***888 in the United-Kingdom).The password must contain at least 1 number and at least 1 letter, be a minimum of 5 characters and a maximum of 16 characters in length.
How do I login to the casino?
In the main menu of the game, select ‘Play for Real’ then insert your login details. The game will then start. If this is your first time at the casino, a short registration process will be required before playing for real money.
I have forgotten my password.
You can recover your password by following the “Recover password” link at the bottom of the login page, or by texting PASSWORD to 85777.
How do I change my password?
If you want to change your password, you can use the game menu ‘Settings’ choice after you’ve logged in, or visit the My Account section the mFortune website.
Are my transactions and personal information secure?
“The mFortune Mobile Casino Server uses 256-bit TLSv1.2 (Transport Layer Security) Digital Encryption to protect your personal details and the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as requested and used by major financial institutions all over the world. mFortune prides itself on providing the highest levels of security.”
How do I deposit money?
There are 5 available options for you to deposit money in your account, either by credit/debit card, a payment voucher (paysafecard), PayPal, Moneybookers (Skrill) or by using your phone credit/bill. You can deposit money into your account using the ‘Banking’ option in the main menu, or on the mFortune website by accessing ‘My Account > Banking’.
Can I play online and deposit by my mobile phone bill?
Yes. Simply go to banking options > deposit > pay by phone bill. We are the only casino that offers this unique feature from playing online to depositing by phone bill.
How can I withdraw?
Collecting your winnings at mFortune is easy. The withdrawal options are either a direct bank transfer, card withdrawal or PayPal. Further details can be found in the Deposit & Withdrawal Information. You can withdraw money from your account using the “Banking” option in the main menu, or on the mFortune website by accessing “My Account > Banking” section.
How do mFortune confirm age verification when a deposit is made?
mFortune Mobile Casino maintains a strict no underage gambling policy. Our in-house verification system is completely secure and 100% accurate, so you do not need a bank card to verify your account with us.
Is mFortune regulated?
mFortune is Licensed and Regulated by the UK Gambling Commission, an independent public body sponsored by the Department for Culture, Media and Sport, of the Government of Great Britain and Northern Ireland. Licence number 000-002091-R-104264-022.
Are the games fair?
All mFortune games are independently tested and verified by laboratories approved by the UK Gambling Commission.
How do I self-exclude?
To self-exclude, simply call us on 01384880842 or send an email containing your full name and mobile number to support@mfortune.co.uk. Remember, once you do this, you will not be able to play mFortune games for 6 months. This is irreversible without exception. Please do not use self-exclude if you are closing your account to change number or SIM card.
I have made a withdrawal, how long will it take to get my money?
All withdrawals are reviewed by the Banking Team within 3-4 working days of being requested. If no I.D. is required, approved payments will be paid via the method you requested at the time of withdrawal.
Will I have to send any ID when I make a withdrawal?
As a UKGC Regulated Casino, we may be required to – at some point during the lifetime of your account – ask players to send additional info for security reasons like driving licence or passport etc. Once we have received and approved your ID, your winning payment will be processed via your chosen withdrawal method in 1-2 working days.
You have asked me to send you additional ID – why do you need this?
We take security very seriously and occasionally ask players to send ID to us. We want to make sure we are paying winning payments to the correct person. We also want to make sure that deposits have not been made by unauthorized third parties.
I have been asked to provide ID – how do I send it to you?
We have an in-game feature through which you can upload pictures of your ID for free, please find this in the ‘Help & Support’ section of any mFortune application. You can scan it and email it to id@mfortune.co.uk; you can fax it to +44 (0)1384 444573; or you can post it to mFortune, Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL, England.
My Bingo Chat has been banned – when can I join Chat again?
We operate a zero-tolerance approach to inappropriate behaviour in our bingo rooms. We will not accept verbal bullying, abuse of other players, or any other form of inappropriate behaviour. Although we would prefer not to use chat bans, we will if necessary. These are for set time periods depending on previous bans, if any.
Why didn’t I receive my Registration Bonus?
We only give the registration bonus to the first account you open. If you open more than one account, you will not receive the bonus.
Why haven’t I received my Refer a Friend Bonus?
Players who refer a friend will receive a bonus of £5 plus the value of 50% of their friend’s first deposit up to a maximum of £100. The friend must be referred using the ‘Refer a Friend’ option from the game menu and must have satisfied our verification process before the bonuses are applied.
I can login and play other games but I can’t access Texas Hold’em Poker – why?
We have a strict anti-colluding policy. Should our system suspect you of colluding in Poker, you will no longer be able to access the Poker tables.
How does your bingo loyalty scheme work?
We are not like other loyalty schemes where it is impossible to earn prizes. All the prizes are fairly distributed to enable them to be realistically achievable. You get 2 points per every £1 you spend on bingo tickets and you only need 250 points to get the first prize in the shop.

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To request a free callback, text HELP to 85777