Welcome to mFortune customer support - UK based.

Open 24 / 7, 365 days a year & We are Here to Help.

Please make sure you’ve read our FAQ page first to see if we can answer your query instantly.

Telephone

01384 884468

For an immediate response, give us a call...

Call back Support

Call us on 01384884468. To request a free callback, text HELP to 85777.

For an immediate response, give us a call...

Live Chat

Tell us your problem on Live Chat

Live CHAT

Opening Times

24 / 7.
365 days a year.

Email Support

support@mfortune.co.uk

If you'd like to contact us for free, you can use our email address. We usually respond within 24 hours. Please include your mobile number to help speed up the process.

Complaints Procedure

For more information see our complaints procedure.

All communications are recorded for training, monitoring and compliance purposes. Full details of our Privacy Policy can be found HERE.

Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £200 on mFortune if you are a UK Player and £200/ 200 euros/ $200 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Full T&Cs for Casino Bonuses

Terms & Conditions
Licensed and regulated by the UK Gambling Commission
License number : 000-002091-R-104264-029

Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £200 on mFortune if you are a UK Player and £200/ 200 euros/ $200 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Full T&Cs for Casino Bonuses

Terms & Conditions
Licensed and regulated by the UK Gambling Commission
License number : 000-002091-R-104264-029