Help

Welcome to mFortune customer support - UK based.
Open 24 / 7, 365 days a year & We are Here to Help.

Please make sure you’ve read our FAQ page first to see if we can answer your query instantly.

Telephone

01384880842

For an immediate response, give us a call...

Call back Support

Call us on 01384880842. To request a free callback, text HELP to 85777.

For an immediate response, give us a call...

Live CHAT

Opening Times

24 / 7.
365 days a year.

Email Support

support@mfortune.co.uk

If you'd like to contact us for free, you can use our email address. We usually respond within 24 hours. Please include your mobile number to help speed up the process.

Complaints Procedure

For more information see our complaints procedure.

Can I play mFortune games online?
Yes, some mFortune games are available to play on your laptop or PC through the mFortune website, as well as on mobile or tablet via the mFortune Slots app. Simply register as a new player (username and password) and you get £5 totally free. Existing player? Simply login to your account and you can play online. T&Cs apply.
Are the online games the same as the mobile games?
Yes! They are exactly the same games just on a different device (Android, iOS etc). You can now play your favourite games on a variety of devices.
How do I play on multiple devices (phone, online, iPad)?
To play our games online through the mFortune website, simply create an account, login and play your chosen game through your web browser. If you’re on mobile or tablet, we’d recommend downloading the mFortune Slots app from the iOS App Store or Google Play Store, depending on the device you’re using. We also have selected standalone games that you can download to your device. When the app is installed, simply load it up, login and play. It’s never been so easy.
How much do the games cost?
It’s completely free to download our apps or access our games online. You’ll just need to pay for your bets! If you download to your phone, you may be charged a small fee depending on your service provider for data which will be sent to your phone. If you are unsure about charges, we recommend connecting to the internet through Wi-Fi or contacting your service provider.
How do I register at mFortune Casino?
You can do this online through the Register option or just open any mFortune mobile/tablet game, go to the main menu, click register, and follow the simple steps to verify your details. Once the registration is complete you will get a free £5 bonus! T&Cs apply.
What is the minimum I can deposit?
If you’re paying by phone bill, there is a minimum deposit amount of £3. With all other deposit methods, the minimum is £5.
Is it possible to play online for free?
YES! Most mFortune games are available to play for free in demo mode, but of course, you won’t be able to win real money by playing in this way. In order to play for free, select ‘Demo’ in the game main menu.
What is my password and account number?
Your account number is the mobile phone number registered on your account (including the country code, e.g. 447888***888 in the United Kingdom). Your password must contain at least 1 number and at least 1 letter, be a minimum of 5 characters and a maximum of 16 characters in length. If you’ve forgotten your password, click the ‘Recover Password’ button on the login page.
How do I login to the casino?
You can login to your account via the website, using the ‘Login’ button on the homepage. Alternatively, you can login via the mFortune Slots app or through standalone apps like mFortune Bingo or Roulette. If you’re using a standalone app, select ‘Play for Real’ then insert your password. The game will then start. If this is your first time at the casino, a short registration process will be required before playing for real money.
I have forgotten my password.
If you have forgotten your password you can recover it by clicking ‘Recover Password’ on the login screen.
How do I change my password?
On mobile devices you can change your password in the ‘Settings’ section located on the main menu. To change your password on the mFortune website, enter the ‘My Account’ section.
Are my transactions and personal information secure?
The mFortune Mobile Casino Server uses 256-bit TLSv1.2 (Transport Layer Security) Digital Encryption to protect your personal details and the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as requested and used by major financial institutions all over the world. mFortune prides itself on providing the highest levels of security.
How do I deposit money?
There are 5 available options for you to deposit money in your account, either by credit/debit card, a payment voucher (paysafecard), PayPal, Moneybookers (Skrill) or by using your phone credit/bill. To make a deposit, select the ‘Banking’ menu in your mFortune app or on the website. Select the deposit method you wish to use, enter your deposit amount (and double check that you’re happy with it) and then confirm your deposit.
Can I play online and deposit by my mobile phone bill?
Yes. Simply access the Banking menu and select ‘Pay by Phone Bill’. You’ll be able to make a deposit from as little as £3. If you’re on pay-as-you-go, the deposit will be deducted from your available credit. If you’re on a monthly contract, the deposit amount will be added to your next mobile phone bill.
How can I withdraw?
Collecting your winnings at mFortune is easy. The withdrawal options are either a direct bank transfer, card withdrawal, Skrill or PayPal. You can withdraw money from your account using the “Banking” option in the main menu of your app, or on the mFortune website by accessing “My Account > Banking” section.
How do mFortune confirm age verification when a deposit is made?
mFortune Mobile Casino maintains a strict no underage gambling policy. Our in-house verification system is completely secure and 100% accurate, so you do not need a bank card to verify your account with us.
Is mFortune regulated?
mFortune is Licensed and Regulated by the UK Gambling Commission, an independent public body sponsored by the Department for Culture, Media and Sport, of the Government of Great Britain and Northern Ireland. Licence number 000-002091-R-104264-023.
Are the games fair?
All mFortune games are independently tested and verified by laboratories approved by the UK Gambling Commission.
How do I self-exclude?
To self-exclude, simply call us on 01384880842 or send an email containing your full name and mobile number to support@mfortune.co.uk. Remember, once you do this, you will not be able to play mFortune games for 6 months. This is irreversible without exception. Please do not use self-exclude if you are closing your account to change number or SIM card.
I have made a withdrawal, how long will it take to get my money?
We aim to process withdrawals for depositing customers within 3-4 working days (being Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing customers will take 10-12 working days. Where we require ID, source of funds, proof of payment of phone bill or any other documentation, withdrawals will be delayed pending receipt of such documents.
Will I have to send any ID when I make a withdrawal?
As a UKGC Regulated Casino, we may be required to – at some point during the lifetime of your account – ask players to send additional info for security reasons like driving licence or passport etc. Once we have received and approved your ID, your winning payment will be processed via your chosen withdrawal method in 1-2 working days.
You have asked me to send you additional ID – why do you need this?
We take security very seriously & occasionally ask players to send ID to us. We need to make sure we are paying winning payments to the correct person, and that deposits have not been made by unauthorised 3rd parties. We’re also required by law to carry out various security checks to guard against money laundering and other such practices.
I have been asked to provide ID – how do I send it to you?
The quickest and easiest way to send in your ID is using the ‘Send ID’ feature in the ‘Support’ menu on our apps and website. You can also email it to id@mfortune.co.uk, or post it to Intouch Games Ltd. Fountain House, Great Cornbow, Halesowen, West Midlands. B63 3BL, England. If you email or post it, please ensure that you include your mobile phone number so we can easily identify your account.
My Bingo Chat has been banned – when can I join Chat again?
We operate a zero-tolerance approach to inappropriate behaviour in our bingo rooms. We will not accept verbal bullying, abuse of other players, or any other form of inappropriate behaviour. Although we would prefer not to use chat bans, we will if necessary. These are for set time periods depending on previous bans, if any.
Why didn’t I receive my Registration Bonus?
The free registration bonus is only available when you create your first and only account with mFortune. If you’ve held an account with us before, you won’t be able to receive it again. You’ll also need to have completed the sign-up process and activated your account before you’ll receive your welcome bonus. If neither of these tips help, please contact customer support – they’ll be able to look into your account and see what’s going on.
Why haven’t I received my Refer a Friend Bonus?
There are a few reasons why this might be the case. If your friend is already registered with us or you have referred yourself then you will not receive the refer a friend bonus. Your friend will also need to have signed up and activated their account before you’ll receive a bonus. Finally, we are required to run various security checks whenever a new player signs up, such as age verification checks. You won’t receive the bonus for referring a friend until your friend’s account has passed all of these security checks. If you still need help with this, please contact customer support.
I can login and play other games but I can’t access Texas Hold’em Poker – why?
We have a strict anti-colluding policy. Should our system suspect you of colluding in Poker, you will no longer be able to access the Poker tables.
How does your bingo loyalty scheme work?
We are not like other loyalty schemes where it is impossible to earn prizes. All the prizes are fairly distributed to enable them to be realistically achievable. You get 2 points per every £1 you spend on bingo tickets and you only need 250 points to get the first prize in the shop.

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To request a free callback, text HELP to 85777