When it comes to playing mobile slots, bingo or casino games at mFortune Casino we want our players to have fun and ensure that they are always playing safely and within their means.
As a responsible gambling operator, we have a number of facilities in place to help our players continue to enjoying our games responsibly. Here, are five of those measures in more detail.
1. Gambling Guidelines
Our games are intended to be played for fun, and we want all of our players to enjoy their experiences at mFortune Casino. That’s why we advise all of our players follow and adhere to the following responsible gambling guidelines:
- Please try and establish limits for purchasing, wagering and even losses before you commence gambling.
- Gambling is not advised if it interferes with your daily commitments.
- Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
- Gambling is not advised if your primary aim is to recoup your debt with your winnings.
As a responsible gambling operator, we work closely with the organisation GamCare who can provide you with advice, support and free counselling for the prevention and treatment of problem gambling should you need it.
2. Session Limits
Allowing our players to set session limits is another of the ways mFortune helps you to gamble responsibly.
This facility allows players who may be concerned over the length of time they spend on our games, to set a session limit. Once you have played and reached this limit, you will be notified and reminded to end your session. Sessions are valid on an individual game basis.
To enable session limits on your mFortune account, simply log in and tap Responsible Gambling -> More Info -> Set Session Limit.
3. Deposit Limits
Setting a deposit limit on your account is a third way in which mFortune Casino helps you to have fun playing whilst ensuring that you’re gambling responsibly and never spending more than you can afford.
Deposit limits enable you to limit the amount of money you’re able to deposit into your account over a period of time decided by you. You are able to revise these downwards at any time, but any increase will only be implemented 24 hours after the request.
To set a deposit limit on your account, log in and go to Responsible Gambling -> Set Limits. Please note that our Customer Support Team are unable to override any limits set by our players.
4. Cool-Down Periods
If you feel like you’re spending a little too much time or money playing our games, you are able to set a cool-down period. This responsible gambling measure means that, for a certain length of time, you will be unable to log into your account or play any of our games.
When you reach the end of the cool-down period, your account will be unlocked automatically and you will be able to continue playing. If you feel like you would benefit from a cool-down period, our Customer Support team will be able to place your account in one. Speak to them via Live Chat or text HELP to 85777 for a free call-back.
Should you reach a point where you feel you are no longer gambling responsibly and within your means and you need to stop playing, mFortune has a self-exclusion facility in place. This is instigated by the player and it means you cannot access your account by placing you into a self-exclusion period which lasts from between 6 months and 5 years.
When you have self-excluded, you will not be able to reverse it. To self-exclude you can:
Text EXCLUDE to 85777
Call the Customer Support Team on 01384 880842
To find out more about any of the ways in which mFortune Casino can help you gamble responsibly, click here or call the Customer Support Team on 01384 880842 for help and advice.