mFortune Win the Best Customer Service Casino at the WhichBingo Awards 2020!

mFortune Win the Best Customer Service Casino at the WhichBingo Awards 2020!

Published: Wed, 23 Sep 2020 by mFortune

You may remember that last year mFortune were winners at the 2019 WhichBingo Awards and this year is no exception! We are delighted to share with you all that mFortune Online Casino has taken home the award of Best Customer Service at the WhichBingo Awards 2020 and we couldn’t be happier!

Before we talk a little bit more about the award, we just want to say a huge thank you to all of our incredible players. Without your constant feedback and support we wouldn’t be able to constantly improve and adapt our Customer Service channels, allowing us to provide you with the highest level of customer care – giving us the ability to win this award!

mFortune are WhichBingo Winners!

We were filled with nervous excitement as the virtual award ceremony began, and we couldn’t wait to see if mFortune would take home the Best Customer Service title!

Soon the time came to announce the winner of the ‘Best Customer Service’ category and all of us here at mFortune waited with baited breath to see if our name would be called.

After what felt like a lifetime we were thrilled to see the mFortune name light up the screen! This prestigious award now sits side by side with last years and is front and centre here at mFortune head office!

We want to take this time to say a big thank you to the judging panel, our incredible customer service team members and our amazing mFortune players – we couldn’t have won this without you! We will continue to provide you with the highest level of customer care, providing 24/7 help and support however we can.

So, how do we provide you with the best customer service experience?

At the heart of mFortune casino is you, our players and as a customer focused organisation, we continually work to understand our customers and put them at the centre of everything we do. We feel that this can be seen through our company ethos, as we strive to:

  • Move Fast
  • Give Back
  • Be Exceptional
  • Be Passionate
  • Be Innovative
  • Be Courageous
  • Work Together

What’s more, we aim to deal with customer queries on a first contact resolution basis, meaning that you leave your initial conversation with us, feeling happy and satisfied with your question resolved.

To help us achieve this, we run a 24 hour Customer Support service, 7 days a week – throughout the entire year. We have a multitude of different support channels that you can contact us on, as we know that everyone is different and has a preferred means of communication. Our contact platforms include; inbound Calls, a Live Chat channel, emails and free Call back requests.

We’re committed to treating all of our players fairly and it is important for us to pay attention to people who may need more support. This is fundamental for not only our Customer Care team, but also throughout our business as a whole, as monitoring responsible gambling is at the forefront of everything we do. All of our Customer Support team members having continual training to ensure that they can provide you with the highest level of help and support. We will continue to work with you, our players to enable us to maintain this award winning level of customer care.

A 2020 spin on an awards ceremony!

WhichBingo is the UK’s largest online bingo community, providing players with a space to discover all about the UK’s leading casino, bingo and slots sites! WhichBingo also brings together the best bonuses and promotions that the gaming industry has to offer and puts it all in one place for players to pick from!

Each year WhichBingo hosts an awards evening which brings together the highest quality casinos to celebrate excellence within the gaming industry. In previous years the ceremony has been hosted at Madame Tussaud’s or the Café De Paris; however this year, due to the restrictions put in place by the government, and for the overall safety of everyone involved, this year’s awards ceremony was a little bit different than the last! https://www.whichbingo.co.uk/awards-2020/

A nomination from the annual WhichBingo Awards is a pretty big deal, and to win an award is an even greater honour! This is why we want to take this time to say a big thank you once more to the judges, our amazing Customer Care team and you the players for making mFortune an award winning casino for yet another year!

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Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £200 on mFortune if you are a UK Player and £200/ 200 euros/ $200 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Full T&Cs for Casino Bonuses

Terms & Conditions
In Touch Games Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2091.

Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £200 on mFortune if you are a UK Player and £200/ 200 euros/ $200 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Full T&Cs for Casino Bonuses

Terms & Conditions
In Touch Games Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2091.