You may remember that last year mFortune were winners at the 2019 WhichBingo Awards and this year is no exception! We are delighted to share with you all that mFortune Online Casino has taken home the award of Best Customer Service at the WhichBingo Awards 2020 and we couldn’t be happier!
Before we talk a little bit more about the award, we just want to say a huge thank you to all of our incredible players. Without your constant feedback and support we wouldn’t be able to constantly improve and adapt our Customer Service channels, allowing us to provide you with the highest level of customer care – giving us the ability to win this award!
mFortune are WhichBingo Winners!
We were filled with nervous excitement as the virtual award ceremony began, and we couldn’t wait to see if mFortune would take home the Best Customer Service title!
Soon the time came to announce the winner of the ‘Best Customer Service’ category and all of us here at mFortune waited with baited breath to see if our name would be called.
After what felt like a lifetime we were thrilled to see the mFortune name light up the screen! This prestigious award now sits side by side with last years and is front and centre here at mFortune head office!
We want to take this time to say a big thank you to the judging panel, our incredible customer service team members and our amazing mFortune players – we couldn’t have won this without you! We will continue to provide you with the highest level of customer care, providing 24/7 help and support however we can.
So, how do we provide you with the best customer service experience?
At the heart of mFortune casino is you, our players and as a customer focused organisation, we continually work to understand our customers and put them at the centre of everything we do. We feel that this can be seen through our company ethos, as we strive to:
- Move Fast
- Give Back
- Be Exceptional
- Be Passionate
- Be Innovative
- Be Courageous
- Work Together
What’s more, we aim to deal with customer queries on a first contact resolution basis, meaning that you leave your initial conversation with us, feeling happy and satisfied with your question resolved.
To help us achieve this, we run a 24 hour Customer Support service, 7 days a week – throughout the entire year. We have a multitude of different support channels that you can contact us on, as we know that everyone is different and has a preferred means of communication. Our contact platforms include; inbound Calls, a Live Chat channel, emails and free Call back requests.
We’re committed to treating all of our players fairly and it is important for us to pay attention to people who may need more support. This is fundamental for not only our Customer Care team, but also throughout our business as a whole, as monitoring responsible gambling is at the forefront of everything we do. All of our Customer Support team members having continual training to ensure that they can provide you with the highest level of help and support. We will continue to work with you, our players to enable us to maintain this award winning level of customer care.
A 2020 spin on an awards ceremony!
WhichBingo is the UK’s largest online bingo community, providing players with a space to discover all about the UK’s leading casino, bingo and slots sites! WhichBingo also brings together the best bonuses and promotions that the gaming industry has to offer and puts it all in one place for players to pick from!
Each year WhichBingo hosts an awards evening which brings together the highest quality casinos to celebrate excellence within the gaming industry. In previous years the ceremony has been hosted at Madame Tussaud’s or the Café De Paris; however this year, due to the restrictions put in place by the government, and for the overall safety of everyone involved, this year’s awards ceremony was a little bit different than the last! https://www.whichbingo.co.uk/awards-2020/
A nomination from the annual WhichBingo Awards is a pretty big deal, and to win an award is an even greater honour! This is why we want to take this time to say a big thank you once more to the judges, our amazing Customer Care team and you the players for making mFortune an award winning casino for yet another year!