Responsible Gambling

Responsible Gambling Advice

mFortune wants you to enjoy your online gambling experience and advises you to follow these guidelines:

  1. Please try to establish limits for purchasing, wagering and even losses before you commence gambling
  2. Gambling is not advised if it interferes with your daily commitments
  3. Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance
  4. Gambling is not advised if your primary aim is to recoup your debt with your winnings

GamCare and other resources

If you would like further advice, support and free counselling for the prevention and treatment of problem gambling in the UK, then please contact GamCare, whose details are provided below:

UK Based Helpline : 0808 8020 133
Or through their website at www.gamcare.org.uk

You can also contact Gamble Aware who offer more information on responsible gambling, please visit www.gambleaware.co.uk

There are also a number of companies who provide software which once installed allows you to completely block individual computers from accessing gambling internet sites, these include:

Responsible Gambling Questions

If you feel you may have a problem with your gambling, ask yourself the following questions:

  1. Do you stay away from work or college to gamble?
  2. Do you gamble to escape from a boring or unhappy life?
  3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  5. Have you ever lied to cover up the amount of money or time you have gambled?
  6. Have others ever criticised your gambling?
  7. Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  8. Are you reluctant to spend “gambling money” on anything else?
  9. Have you lost interest in your family, friends or interests?
  10. After losing, do you feel you must try and win back your losses as soon as possible?
  11. Do arguments, frustrations or disappointments make you want to gamble?
  12. Do you feel depressed or even suicidal because of your gambling?

The more you answer “yes” to these questions, the more likely you are to have a serious gambling problem.

Parental Controls

mFortune uses sophisticated age verification systems and procedures to minimise the risk of underage customers from using our online services. Nevertheless, we recommend that parents and guardians who use a family-shared computer to install filtering software in order to restrict internet access to children and minors.

There are a number of parental filtering solutions that can be used to monitor or restrict access to the Internet:

  • Net Nanny – filtering software that protects children from inappropriate web content.
  • Cyber Sitter – a filtering software which allows parents to add their own sites to block.

Session Limits

The session limit facility allows you to set a reminder to let you know when you’ve been playing a game for a certain period of time. This helps you to be more aware of how much time you’re spending playing, and offers a helpful reminder that you may wish to take a break. If you wish to continue playing, you’ll need to begin a new session by exiting the game and reloading it. As a ‘session’ is based on continuous play of an individual game, if you change game, or log out and back in again, a new session will begin. If you begin a new session, a new session limit will need to be set. If you’re playing via the website and you set your session limit in another tab, you’ll need to refresh the game before it will take effect. If you’re currently logged into your account, you can set a session limit using the ‘Set Session Limit’ button below.

Deposit Limits

This facility allows you to limit the amount of money that you’re able to deposit into your mFortune account over your chosen time period. You can choose to lower your deposit limit amount at any time and this will take effect immediately. If you wish to increase your deposit limit, allowing you to deposit more money, this will take 24 hours to take effect. Our customer support team are always happy to provide further information, but please note that they cannot override any deposit limits you’ve set for yourself. To set a deposit limit, simply make sure you’re logged in and then use the ‘Set Deposit Limit’ button below.

Cool-Down Period

We also offer the option for you to request a cool-down period. This can be a useful first step if you feel that you need to take a step back from playing for a short time. Please note that any pending bonuses due to be applied to your account will be cancelled. You will not be able to access your mFortune account, or play on any of our sister brands while your cool-down period is active. You can set a cool-down period using the ‘Set Cool Down Period’ button below, and select a period of 1 day, 7 days or 4 weeks. When your cool-down period comes to an end, you will be able to access your account again and continue playing.

Self Exclusion

If you begin to feel that you can no longer gamble safely and you need to stop, we have a self-exclusion facility in place to help with this. If you choose to instigate the self-exclusion process, your mFortune account, and any accounts you may have with any of our sister brands, will be locked for a period of time, chosen by you. We offer online self-exclusion for period from 6 months up to 5 years. If you would like to self-exclude, please contact our customer support team on 01384 884468 or send an email to selfexclusion@mfortune.co.uk with the details of all the accounts you have and the period that wish the self-exclusion to apply to. If no period is stated, we will exclude you for the minimum period of 6 months. You can also request self-exclusion without contacting our customer support team by using our automated service. To self-exclude, text the word EXCLUDE to 85777. The self-exclusion will be in place for the minimum period of 6 months.

Gamstop

If you are considering self-exclusion, you may wish to register with GAMSTOP.GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk

Access to Customer History

If you’d like to gain access to your full history of transactions, please ensure that you are logged into your account and then select ‘My Account’ from the menu. Then, select ‘Game Records’ to view your total deposits, withdrawals and bonuses received. You can also review your game records for the last 3 months.

You can review your Total Net Deposits (Deposits – Withdrawals) from 01/04/2018 here:
View

Over 18 Only

In the United Kingdom, the minimum legal age to gamble is generally 18 years old. This applies to all online gambling.

We perform age verification checks on all of our customers to make sure that they are 18 or over. If these checks do not give us the information we need, documentary proof of age will be required.

Account holders can help us to prevent children and young people from accessing our services by keeping usernames and passwords confidential at all times. Also, we strongly advise against saving login details to your device.

If we become aware that anyone under the age of 18 has an account and has gambled is gambling with us, their winnings will be forfeited and their account will be closed with immediate effect.

Need to set a Session Limit?

Select the time period at which you would like to receive a notification.
Please Confirm or Go back.
I would like to set a Session Limit so that I am notified after being in a game-session for a time period exceeding 60 minutes. This Session Limit will only be valid for your current Session.
You have now set a Session Limit for a time period of 30 minutes. You will receive a notification if the amount of time you spend playing one of our games for real money surpasses the chosen limit.

Do you want to set Daily Deposit Limit?

Set Deposit Limit

Pending Limit

Do you want to set Daily Deposit Limit?

Need a Cool down from playing?

You are about to set a cooldown period for your account. Pending bonuses that would be applied to your account within this time period will be cancelled.

If you would like a break from the site, you can cool down for a period of time by selecting one of the options below.

You are about to set a cooldown period of 1 days, during this period you will not be able to login or deposit.

You have set a cool down period and your account is locked until 1.

Promotional Terms and Conditions

Section 6: Valid Stakes, Bets or Wagers

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility.

Winnings which are generated from promotional free spins will go into your Bonus Credit Account.

When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance.

Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing.

It is your responsibility to check that the bet instructions you have submitted are correct before committing to play.

Winnings from deposits will go into your Cashable Credit Account.

All bonuses (including winnings from promotional free spins) will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account.

Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account.

If your Bonus Credit Account Balance is £0, you should contact us to remove any remaining wagering requirements from your account. You can contact our Customer Support team on 01384 884468.

In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be reduced by the same percentage that you have withdrawn from your Cashable Credit. By way of example only: you have made a first deposit of £10, credited to your Cashable Credit account, and received a first deposit match bonus of £10, credited to your Bonus Credit account; your Bonus Credit Wagering Requirement Balance is £200 (i.e. 20 x bonus of £10); you play through your £10 deposit once on a slots game and win £50. Your Bonus Credit Wagering Requirement Balance is unchanged (as you have not yet staked any Bonus Credit); you are free to withdraw the £50 winnings, stored in your Cashable Credit account, but you choose to only withdraw £25 (i.e. 50%); as your Bonus Credit Wagering Requirement Balance is not yet £0, you will forfeit 50% of your Bonus Credit (reducing it to £5) and your Bonus Credit Wagering Requirement Balance will be reduced by 50% (reducing it to £100).

If bonus abuse is discovered we may at our discretion remove rewards as outlined in section 7b.

In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £10, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £200 (i.e. 20 x bonus of £10); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £195; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.

When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:

Betting and Gaming Product %
Slots 100
Bingo 500
Roulette 10
Blackjack 10

When playing with Bonus Credit winnings from Casino games, the wagering contribution taken from the remaining bonus wagering will be the contribution % of the Casino game that the winnings came from, regardless of which game in being played. For example, if you win £10 on Roulette, then play with that £10 in a Slots game, the wagering contribution for the slots play will be 10% (the Casino game Wagering Contribution).

Stakes from your Account will be made in this order:

  1. free spins (if any);
  2. any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
  3. any amounts in your Cashable Credit Account which comprise of winnings from deposits;
  4. any deposited amounts in your Cashable Credit Account; and
  5. any bonus amounts in your Bonus Credit Account.

By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.

In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement and specific game stake contribution % as stated in Section 6 Term 38. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £50 on mFortune if you are a UK Player and £50/ 50 euros/ $50 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Full T&Cs for Casino Bonuses

Terms & Conditions
In Touch Games Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2091.

Promotional Terms and Conditions

Section 6: Valid Stakes, Bets or Wagers

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility.

Winnings which are generated from promotional free spins will go into your Bonus Credit Account.

When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance.

Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing.

It is your responsibility to check that the bet instructions you have submitted are correct before committing to play.

Winnings from deposits will go into your Cashable Credit Account.

All bonuses (including winnings from promotional free spins) will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account.

Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account.

If your Bonus Credit Account Balance is £0, you should contact us to remove any remaining wagering requirements from your account. You can contact our Customer Support team on 01384 884468.

In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be reduced by the same percentage that you have withdrawn from your Cashable Credit. By way of example only: you have made a first deposit of £10, credited to your Cashable Credit account, and received a first deposit match bonus of £10, credited to your Bonus Credit account; your Bonus Credit Wagering Requirement Balance is £200 (i.e. 20 x bonus of £10); you play through your £10 deposit once on a slots game and win £50. Your Bonus Credit Wagering Requirement Balance is unchanged (as you have not yet staked any Bonus Credit); you are free to withdraw the £50 winnings, stored in your Cashable Credit account, but you choose to only withdraw £25 (i.e. 50%); as your Bonus Credit Wagering Requirement Balance is not yet £0, you will forfeit 50% of your Bonus Credit (reducing it to £5) and your Bonus Credit Wagering Requirement Balance will be reduced by 50% (reducing it to £100).

If bonus abuse is discovered we may at our discretion remove rewards as outlined in section 7b.

In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £10, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £200 (i.e. 20 x bonus of £10); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £195; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.

When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:

Betting and Gaming Product %
Slots 100
Bingo 500
Roulette 10
Blackjack 10

When playing with Bonus Credit winnings from Casino games, the wagering contribution taken from the remaining bonus wagering will be the contribution % of the Casino game that the winnings came from, regardless of which game in being played. For example, if you win £10 on Roulette, then play with that £10 in a Slots game, the wagering contribution for the slots play will be 10% (the Casino game Wagering Contribution).

Stakes from your Account will be made in this order:

  1. free spins (if any);
  2. any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
  3. any amounts in your Cashable Credit Account which comprise of winnings from deposits;
  4. any deposited amounts in your Cashable Credit Account; and
  5. any bonus amounts in your Bonus Credit Account.

By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.

In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement and specific game stake contribution % as stated in Section 6 Term 38. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account.

You will receive regular updates advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £50 on mFortune if you are a UK Player and £50/ 50 euros/ $50 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Full T&Cs for Casino Bonuses

Terms & Conditions
In Touch Games Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2091.